User Privacy Statement

We do not sell or trade your data. Your Personal Information ("Data") refers to any information that can be used to distinguish one individual from another.

Connectual Assistant is committed to protecting your privacy and safeguarding the data collection. This Privacy Notice (“Notice”) describes the Personal Information collected by or on behalf of Connectual Assistant, (“Connectual Assistant,” “we,” “us,” or “our”) through our website www.example.com and any other website that links to this Notice (“Site”), our products and services (collectively, “Services”), and when you interact with us, and how Personal Information is used, shared and protected. This Notice also describes your choices regarding the use, access, and correction of Personal Information collected about you through the Site or your use of our Services.

By using our Service, you agree to the terms of this Privacy Policy, our Terms of Use, and our Security Policy. Connectual Assistant primarily processes Personal Information in accordance with the instructions of our customers who use our Services. Where Connectual Assistant acts as a data controller, it collects and processes all Personal Information pursuant to this Notice and applicable data protection laws. Additional information on our Personal Information practices may be provided in other notices provided before or at the time of data collection. To the extent a specific notice for our Services differs from this Privacy Notice, the specific notice will take precedence.

What Personal Information We Collect

We collect Personal Information ("DATA ") about you through your interactions with the Site or your use of our Services, including:

Contact Information (e.g., first name, last name, email address, mailing address, phone number)
Professional Information (e.g., company, title, role, department)
Site usage data, web browser type/version, operating system, website visit information, click-through information
Audio & Electronic Information (e.g., records of our interactions with you when you contact us for support)
Credentials (e.g., user ID, IP address, email address, profile details)
Personal Information provided in connection with a Support conversation, ticket or request
For security reasons, We may also collect information about you from third-party websites/services and from publicly available sources to safeguard us and our Clients from data fraud

The personal information we collect is necessary to provide you with the best service and to fulfill your request. You have the right to decline to provide any information request, however, this will automatically deter us from providing you with our products and services. If you do not accept this privacy policy/notice, please do not use our website ("site") or services. From time to time, We may also receive personally identifiable information when you apply for a job opening in the “Employment / Careers” section of our website. Any information gathered through the Careers section will be used solely to evaluate whether your background and experience make you a capable candidate for listed job openings.

Ways We Collect Your Personal Information

We collect Personal Information ("Data") in the following ways:

Direct Submissions. We may collect Personal Information from you when you sign up for an account with us, request information, send us an email, or otherwise interact with us.

Analytic Service Providers. When you use our Site, we collect data through analytics providers, including Google Analytics, Woopra, or other such services that use cookies and similar technologies to collect and analyze data about your use of our website ("Site") and the Services. These analytics services collect data regarding the use of other websites, apps, and online resources.

Cookies and Other Similar Technologies. We automatically collect and record in our server logs the following information about your use of our Site through cookies and other technologies: usage data, IP address, web browser type/version, operating system, user experience (UX) / user interface (UI) metrics, and website visit information such as date, time, and pages viewed, and length of your visit on our website.

We collect data from certain cookies which are pieces of data stored directly on the computer or mobile device you are using. We collect this information, in part through recognition of your computer or device, for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Site, and to assist your use of the Site. We also gather statistical data about the use of the Site to continually improve design and functionality, understand how they are used, and assist us with resolving questions.

We collect data through your browser or automatically through your device, such as your MAC address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type, browser version, and the name and version of the Services you are using. This data helps us to ensure that our website functions properly.

Customer and Prospect Communication Recordings. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees via message, chat, post, or similar functionality. By engaging with or otherwise interacting with these functionalities, you hereby give your consent for us to collect such records. We may use third-party technologies to record phone or chat communications. As required by law to comply, we will obtain your consent if a call is being recorded for quality control purposes.

Computing Data. We may also collect and/or generate anonymized and aggregated information from your use of our Site and/or Services. We use anonymized and aggregated information in various ways, including to measure your interest in and use of portions or features of our Site and/or Services. Anonymized or aggregated information will not personally identify you or any other user.

Legal processing basis

When we process personal data, we rely on the following legal basis:

Contractual obligation — We process personal data because this is necessary for the performance of the contract between you and us. For example, we cannot create an account for you or provide you with our services, if you choose not to share your data with us.
Legal obligation — There may be cases when we have a legal responsibility to process your personal data in order to comply with our legal obligations.
Legitimate interest — Our legitimate interests are our commercial Connectual Assistant interests (e.g. to improve our products and services), our interest to prevent fraud, and our interest to report possible criminal acts or threats to competent authorities.
Consent — When you have given us explicit consent to process your personal data for a specific purpose.

How We Use Personal Information

The new flat rate for Infrastructure Monitoring enables broad deployment of Connectual Assistant in large IT environments. Monitoring is critical; each additional monitored host brings greater visibility into overall system performance, improved system reliability, and better overall availability. A broad, proactive monitoring scope helps ensure that any potential issues are caught early, which helps to prevent service disruptions and keep systems running at optimal performance.

Under due compliance based on Local and International Laws, We may use your Personal Information for the following purposes:

For marketing and promotional purposes. In accordance with the guidelines issued under applicable laws, we will use Personal Information, such as your name, title, company, email, or other address, to communicate with you about service policy updates, promotions, and announcements, including via email or telephone
To manage sale upgrades, lead generation purposes and offering best solutions.
For training purposes customized to your service requirements
To assist us in determining relevant advertising channels both on our Site, on third-party websites, and through other channels, as well as to evaluate the success of our advertising campaigns and marketing communications
To better understand how users/ website visitors access and use our Site and our Services, both on an aggregated and individualized basis, to improve our Site and our Services, measure performance and activities, and analytical purposes.
We may also use your Personal Information for other purposes that are not incompatible with the purposes we have disclosed to you (such as statistical purposes, monitoring performance, and providing high-quality service as permitted by applicable data protection laws.
To manage our relationship with you and to verify the accuracy of the Personal Information we hold about you.
For the prevention of fraud and other criminal activities.
To manage the security of your Personal Information and our network and, more specifically, to protect your Personal Information against loss damage, theft, or unauthorized access or disclosure.
For the establishment and defense of our legal rights.
To respond to inquiries related to support or other requests and more generally correspond or communicate with you.

We share Personal Information with the following categories of third parties and/or service providers, subject to appropriate contractual terms and security measures:

Service Providers and Marketing. We may share Personal Information with service providers that enable us to provide services to you and for marketing our Services based on your location.

Business Partners. We may share Personal Information with our trusted business partners. These partners and their affiliates may use your Personal Information to, among other things, send you information or contact you about our new services and products.

Government Officials and Law Enforcement Agencies. In response to a request, we will cooperate with and may disclose your collected Personal Information to a competent law enforcement body, regulator, government agency, court or other third parties: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring legal action against someone who may or is causing harm to, or interfering with our legal rights or any other party.

Professional Advisors. We may share Personal Information with our professional advisors on a need-to-know basis, such as our attorneys, accountants, financial advisors, and business advisors, in their capacity as our certified advisors.

Other. We may share Personal Information with third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure. We will share your personal information on a need-to-know basis with the following categories of third parties:

IT and data hosting services
Payment service providers
Communication service providers

Change in Ownership. We reserve the right to transfer personal data about you in the event that we sell or transfer all or a portion of our business or assets in accordance with applicable law. In the event your use of our services is subject to a change of control, in whole or in part, or for a similar event we may provide Personal Information to the subsequent owner(s), including as part of any due diligence process. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the data you have provided to us in a manner that is consistent with this Privacy Statement.

We do not allow access to your personally identifiable data with our employees, operations, or our support team until you explicitly authorize, or consented to us to do so.

Children Minor Data Collection

Our Site and offered Services are not directed at children under 18 years of age. We do not knowingly collect, use, or share Personal Information from children under 18. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us immediately and we will make reasonable attempts to delete such Personal Information.

Data Security

We maintain appropriate technical and organizational security safeguard measures to help protect the security and confidentiality of Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. We embrace rigorous and complex data security systems designed to protect your personal/private data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

In case of a data breach of your Personal Information, we will notify you if the security breach is likely to have any adverse effects on your privacy as required under, and in accordance with applicable law.

Retention of Personal Information

We shall/will retain your identifiable Personal Information for as long as the information is needed for the purposes set forth, and for any additional period that may be required or permitted by law. The length of time your Personal Information is retained depends on the purpose(s) for which it was collected and the requirements to comply with applicable laws. We shall retain personal data for as long as necessary to fulfill the purposes for which we collect or receive the personal data, except if required otherwise by applicable law.

Typically, we will retain most of the personal data for the duration of your use of the website and our services, unless a longer applicable statutory retention period applies. If we do not have a legal basis for retaining your Personal Information, we will delete it as required by applicable law.

International Data Transfers

To facilitate our service and business operations, we shall retain the right to transfer information collected and allow access to information from countries in which we conduct our processes based on our server's location. We process and store Personal Information both inside the United States and overseas/offshore.

Updates to this Privacy Statement

We may modify or update this Privacy notice at any time accordingly as required under laws, all changes will be effective immediately upon posting to the Site. We will notify you of material changes to this Notice where we are required to by applicable law. We encourage you to review this Notice whenever you use our Site or Services to stay informed about our practices and the ways you can help protect your privacy. With the exception of circumstances where we are required by the applicable law to collect specific consent for particular processing activities, by accessing and using the Site, you acknowledge that you have read and understand the contents of this Policy Notice. All changes shall be effective from the date of publication unless otherwise provided in this privacy policy notice.

How to Contact Us

If you have any comments or inquiries about the information in this Privacy Statement, if you would like us to update your data preferences, or to exercise your rights, please contact us by email at admin@connectualassistant.com