Customer Service Representative For Businesses

Effectively centralize your customer communications and deliver exceptional customer service with our experienced Customer Service Representative and drive your business toward growth with excellent customer satisfaction and increased client retention. Our CSR will ensure proactive engagement to boost sales and develop client loyalty.

Round-the-clock 24/7 * 365 days time zone availability
Complete dedicated customer service solutions
Capacity management with faster response times
Save up to 70% compared to regular hiring solutions

Measure up your Customer Support

Simplify customer support over phone and message (SMS)

Full contact center management and Outbound engagement

Centralized end-of-the-day (EOD) reporting

Guaranteed 70% savings compared to in-house hiring

Assistance with chargeback/disputes process and evidence submission

What our Customer Service Representative can do?

Excellent customer service and real-time communications are the blueprint for business success. Our customer service representative VAs will effectively handle your client interactions, quickly respond to your customer requirements, and provide an efficient solution.

Receive customer support calls to provide first contact resolution for general client concerns

Provide assistance with product information, order tracking, billing inquiries, and issuing invoices

Respond instantly to live chats in ticketing systems and execute personalized email campaigns

Identifying valid leads, tracking prospects and assisting with client onboarding process

Streamline your customer support with our virtual customer service agent

Our experienced and dedicated remote Customer service representatives will proactively handle your customer support work processes and help you accomplish more hassle-free. With thoughtful features tailored to your needs and uninterrupted workflows, get full control over productivity with our complete help desk solutions.

Customer Service & Support

Your CSR will proactively respond to incoming support calls and make outgoing calls, handle inquiries over live chat or via SMS, provide accurate information and assistance about products and services, maintain proper records of interactions, and provide service-related assistance to ensure first contact resolution.

Customer Onboarding Assistance

Your experienced customer service representative will ensure effective communication to identify new leads, and quality prospects and facilitate the onboarding process for clients at various stages. Streamline client onboarding with our dedicated CSR to provide customized service to your customers based on their needs.

Ticketing System and Inbox Management

Your customer service representative will effectively manage your client support ticketing systems and emails including categorizing, filtering, and sorting inquiries based on priority. The CSR will ensure proactive interactions, quickly respond to customers to provide a timely solution and perform post-resolution follow-ups.

Data Entry and CRM Tools

Your CSR can perform accurate data processing and maintain data entries with precision, validate information, and assist in reconciling discrepancies between records. Your customer service representative will manage your CRM tools to customize workflow and repetitive tasks, update records, and provide data-oriented analytical reporting.

Managed Invoicing and Billing

Quality customer service ensures client retention and your experienced customer service representative will ensure effective communication to boost revenue and develop customer loyalty. The remote customer service representative will assist customers with billing issues, generate ond send invoices or quotes through payment processing system.

Customized Campaigns

Email campaings are important element of customer support, our CSR assistants can assist you with generating quality templates based on target industries and send customized email campaigns to schedule calls and meetings with customers, and provide detailed insight into customer engagement rate and analytics.

Customer service productivity tools!

Stay ahead of time and easily streamline your customer service workflows with our dedicated CSM productivity solutions, easily customizable to boost customer satisfaction and increase customer retention. Our experienced support desk representatives provide multi-channel support to your clients and offer the flexibility to simplify complex support management.

Hire your dedicated VA today.

Get a virtual assistant and a solution tailored to your personal and business work process requirements. You will also get a dedicated account manager ready to assist you with real-time insights, progress tracking, provide visibility into how work gets done, and save you from time-consuming exhaustive resource assessment.

Free consulatation - No Credit Card Required

Sign Up for a free consultation

Contact our onboarding team for a free consultation. Your CSM will exactly understand your work requirements during a strategy call and sign you up for a free demo based on your resource demands.

Supercharge your productivity

Streamline your Workflow

Your experienced and dedicated VA will start managing workloads in under 6 hours. All our VAs are committed to providing you with excellent work performance and based on the visibility, measurability, and task performance, the hired VA will assist you in developing a continuous improvement plan and more:

Get proven results in days
Cross-functional team collaboration
Cost-effective service guaranteed

Get to know your private assistant

Meet your Virtual Assistant

Based on your set of objectives, your dedicated account manager will systemically plan your work operations, and carefully match you with experienced top-tier talent. Just to give you a clear idea, you can assign a sample task to VA to monitor performance and evaluate success

Request a consulatation

Frequently asked questions

Find answers to your questions right here, and don't hesitate to contact us if you couldn't find what you're looking for.

What can my Customer Service Representive do?

Your remote customer service representative will proactively answer and resolve customer queries, identify new leads, provide onboarding assistance, manage your ticketing systems, assist with sales, create and send invoices, and more.

How do I communicate with virtual CRS?

We offer multiple secure methods of effectively communicating with your virtual assistant. These include secure encrypted communications through email, contact center, over-the-phone, video conferencing, and other services like Skype. You will also get a dedicated customer account manager.

How many Virtual Assistants can I Hire?

There is no limit on the number of virtual agents that you can hire. We know you love productivity and growth which is time-consuming. To boost productivity you can upgrade to as many additional VAs as you need

Do we offer a free trial?

Yes, we do offer a free trial. Connect with our team and we'll sign you up for a trial. Our team will schedule your meeting with our experienced VA, and assist you with a live free demo to help you experience the quality of our services.

Where are My Virtual Assistants based?

Our assistants are located worldwide and are driven by a strong desire to break norms. Our hiring process is rigorous, based on ambition, merit, and a willingness to do what it takes, and requires a minimum of college education with at least 3 years of proven experience in the field.

Do we offer managed training programs?

All virtual & executive assistants are required to undergo our rigorous selection process including 6 weeks of managed training ensuring that they possess the necessary skills to perform the task. Our VAs receive regular professional and skill training to stay up to date.

How will I interview my Virtual Assistant?

Simply contact our onboarding team and we will exactly understand your work requirements and set you up for a free trial. Your CSM will guide you through the process and automatically match you with an experienced VA so that you do not have to go through the lengthy process of screening and interviews.

Do you offer specific timezone work hours?

Your Virtual Assistants offer the flexibility to complete tasks across different/multiple time zones, based on your needs. You can choose from a dedicated US timezone that suits your needs best. We provide dedicated round-the-clock support to ensure timely completion of assigned projects with unmatched quality.

Can I add guests or additional users?

We know that productivity matters and we understand that from the core. Ensure seamless collaboration by inviting guest users or additional team members to accomplish more worry-free. (Limited to Dedicated and Enterprise plans only)

What are the billing plans and pricing?

We offer multiple plans for businesses and startups based on the complexity of the work requirements, these include dedicated full-time/part-time VAs and enterprise-grade solutions with flexible biweekly / monthly billing cycle plans. Connect with our team for a quote.

What payment methods do we accept?

We allow flexible bi-weekly and monthly billing plans and accept multiple payment types including Credit/Debit Card payments, Paypal, and direct bank transfers. We do not charge any hidden fees or payment processing charges.

What Security measures do we implement?

To safeguard your information and data we conduct regular security and quality control checks. We implement a proactive multi-layered security approach, and adhere to industry-specific regulatory standards (We don't sell or trade your data)

How do I cancel my subscription?

We offer both dedicated full-time and part-time assistants, depending upon your work requirements you are free to upgrade or downgrade your plan anytime. In case you still wish to cancel your subscription, please reach out to the customer support team.